If you wish to return your purchased item, you may do so within 3 days of delivery. All returned items must be in unused, brand new condition. The customer is responsible for the cost of return shipping as well as a 30% re-stocking fee due to the customisation when purchased.

Beyond the first 3 days of receiving your order, all products are non-returnable, non-refundable, and non-exchangeable. If a returned item is received to Custom Café limited damaged due to negligent packaging or re-packaging by the customer, we will be unable to issue a refund. The best thing to do is contact customer support and explain your situation. Let’s resolve this together.

Cancelled Orders:
Any orders canceled prior to shipment may be subject to a 20% order cancellation fee.

If you received a damaged product:
Please send photos of the damaged item, any damaged packaging, and the shipping label to the form below